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At www.sapphiredrivingacademy.co.uk, we’re committed to protecting and respecting your privacy.
Any questions regarding this policy and our privacy practices should be sent by email to sapphiredrivingacademy@gmail.com
We are ‘Sapphire Driving Academy’, a marketing website which aims to provide consumers with access to Driving test preparatory lessons for Learners, ADIs and PDIs.
In this policy ‘Sapphire Driving Academy ’, ‘we’, ‘us’ or ‘our’ means:
‘Sapphire Driving Academy’ which is a trading name of our Driving School, whose registered address is; 90 High St, Harlington, Hayes UB3 5DN.
We obtain information about you in the following ways:
For example, we will collect information about you when you complete our form, such as your name, email and postal address and contact telephone number in order to help you find a regulated advisor to help you with your potential claim.
We, like many companies, automatically collect the following information:
Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.
Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, Customer journey (e.g. how you arrived at our website).
We collect and use your personal information by using cookies on our website – more information on cookies can be found under the ‘Use of Cookies’ section below.
Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in reduced functionality when using our website.
We may use your information for a number of different purposes, which may include:
The data you provide to us will be used by us to make contact with you. In providing our service to you, we will put you in touch with a suitable driving instructor we work with, in partnership. This could be dependent upon the your skill level and further requirements. We will share your information with our partners which include other driving instructors or school we work with in partnership.
We do not share your information with other third parties for marketing purposes.
We may use your information for a number of different purposes, which may include:
If you interact with us on social media platforms such as Facebook and twitter, we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms, and we recommend you review those businesses privacy notices before you use their platforms.
We keep your information for no longer than is necessary for the purposes it was collected for, the length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. telephone recordings).
We review our retention periods on a regular basis.
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Consent – We will always obtain consent from you to provide the services offered through our website and to pass your data on to any third party that will assist in your claim process.
Lawful Basis – Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by our regulatory authority, we may process need to process your data under a lawful basis.
Under UK data protection law, you have certain rights over the personal information that we hold about you.
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
You have the right to have inaccurate or incomplete information we hold about you corrected. If you change email address, or if you believe any of the other information, we hold is inaccurate or out of date, please contact us via email or post (see below).
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.
If we are processing your personal information (1) based on your consent, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-portable format.
You have the right to object to processing where we using your personal information for statistical/research purposes.
If you want to exercise any of the above rights, please email us at sapphiredrivingacademy@gmail.com.
We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
We keep this policy under regular review. This policy was last updated in October 2022.
Please read these Terms of Use and our Privacy Policy carefully before you start using the website. If you do not agree to these Terms of Use please exit the website.
Information displayed on this website is for guidance only.
www.sapphiredrivingacademy.co.uk is owned and operated by Sapphire Driving Academy.
www.sapphiredrivingacademy.co.uk takes all reasonable steps to ensure that information on this website is correct. www.sapphiredrivingacademy.co.uk accept no responsibility for legal accuracy of content or any mistakes or omissions, and it does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking “Submit” button you agree to be contacted by us in relation to your personal injury. We may transfer some of the cases to our partner “Driving instructors” for certain skill types.
You hereby confirm that you have read and agree to these Terms of Use and Privacy Policy.
www.sapphiredrivingacademy.co.uk excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.
www.sapphiredrivingacademy.co.uk will refer your enquiry to selected third partners only with your consent. We undertake thorough checks on the third parties that we recommend to you in order that you receive a high-quality service; however we take no responsibility for the delivery of, or effectiveness of the service you receive from any third parties we put you in touch with.
Copyright, Trademarks and all intellectual property rights contained on this website are the property of www.sapphiredrivingacademy.co.uk.
The www.sapphiredrivingacademy.co.uk website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
At Sapphire Driving Academy we strive to provide a high standard service, but there may be some instances where you are dissatisfied with our service. We take all complaints seriously and invite your concerns so that we can improve our services in the future. In the instance you have a criticism with the service provided from your appointed representative, you will be directed to their complaint’s procedure. However, we will take your concerns into consideration when deciding on conducting future business with the representative.
You can make a complaint in writing, by letter, email or verbally over the phone or in person. When making a complaint you should explain your concerns alongside providing data such as your name or reference number to enable us to locate your records. This information will allow us to investigate your concerns as soon as possible. A complaint can be lodged with our nominated complaints handler: Mr Hamza on the below:
Your complaint will immediately be assigned to Hamza Abbasi who will gather all the relevant information to investigate your complaint. There may be a need to contact you. All information relevant to your complaint will be obtained and reviewed. For instance, if your complaint is in relation to receiving a call, your opt in consent will be investigated and obtained. If your complaint is in relation to the service provided from your representative, we will gather relevant information, alongside directing you to their complaint’s procedure.
We will acknowledge your complaint within 5 working days which includes contact details, should you wish to liaise further at any time during the investigation.
We then have 8 weeks from the date we receive your complaint to provide you with an outcome of our complaint’s investigation. If after 8 weeks, we are unable to resolve your complaint, we will write to you providing an update on the progress and inform you when we expect to provide you with a final response. We aim to resolve the complaints within the given timescales but if we are unable to do so, we will write to you again, providing details on the progress of your complaint. If the conclusion of our complaints investigation shows that you have received an unsatisfactory service or have suffered a material loss as a result of the service we provided, we will make proposals to put this right. If this is not the case, we will write to you setting out how we reached our decision.
You will receive a final decision letter which will provide a full account of our investigation and of our conclusion. Where redress is appropriate, we will outline exactly the form of redress.